UPDATE: HSA Clinics and Services | TS Rafael
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PHOTO ASSET Visiting a patient

Visiting a Patient

We understand the importance of visiting or accompanying your loved ones at the George Town Hospital. At HSA, we aim to provide a safe and healthy environment for all our visitors. We strive to ensure the comfort of our patients and families while we implement necessary safety measures.

Please Note

The wearing of masks remains mandatory around patients with suspected or documented risk of COVID-19 infection, however no longer necessary in the HSA except in the following areas: dialysis, oncology, ICU/CCU, NICU and operating theatres. Patients or visitors presenting with COVID-19 or flu symptoms will be asked to wear a mask.

Visitor Policies

  • Visiting Hours are 11am – 8pm daily (except for Critical Care and Paediatric Unit).
  • Patients are allowed (2) visitors at a time.
  • Visitors under the age of 12 must be accompanied by an adult.
  • Visitors must check in and out at the main atrium information desk (A&E visitors should still use the A&E entrance). 
  • A government-issued photo ID is required (e.g. passport, driver’s license, voter’s card, work ID)
  • Visitors must follow hand hygiene guidelines.

Visitors are now allowed to visit COVID-19 patients:

  • A maximum of 2 visitors may be allowed at any one time.
  • Visitors must wear a mask provided by the hospital.
  • Visitors must adhere to strict hand hygiene.
  • Visitors are not allowed to visit any other part of the hospital after leaving the patient’s room.
  • Visitors may still choose to participate in video visits as an alternative.

Visitation Policies by Unit

Paediatric Unit
  • Visiting hours are 8am – 8pm.
  • Patients are allowed (2) visitors at a time. One (1) parent or guardian (over the age of 18) is allowed to remain throughout the night with the child.
Critical Care Unit
  • Visiting hours are 11am – 2pm and 4pm – 8pm. One (1) or two (2) persons may visit at a time for 15 minutes unless special permission is granted.
Maternity & Neonatal Intensive Care Unit (NICU)
  • During delivery, two persons are permitted in the labour room.
Accident & Emergency Unit
  • One (1) or two (2) designated visitors are allowed to visit an adult patient in Accident & Emergency (A&E) for maximum 15 minutes.
Ambulatory Care Unit (ACU)
  • One (1) visitor will be permitted to accompany a patient to facilitate care or treatment.
Surgical Unit
  • One (1) or two (2) persons may visit at a time for 15 minutes, unless special permission is granted.