Patient Rights & Responsibilities

Your care will be more effective when you are well infor­­­med, participate in treatment decisions, and communicate openly with your nurse, physician, and other health professionals.

The Health Services Authority promotes our patients’ rights, interests, and well-being. Our policy is that these rights shall be respected, and no patient shall be required to waive these rights as a condition of treatment.

As a patient, parent, or legally responsible representative of a patient, you have the right to:

• Provide accurate information about your past illnesses, hospitalizations, medications, and other matters relating to your health.
• Seek clarification when necessary to fully understand your health problems and the physician’s plan of care to assist you.
• Follow through on the agreed plan of care and accept responsibility for your actions if your refuse treatment or do not follow instructions.
• Comply with the rules and regulations of this health care facility, including those about patient safety.
• Be considerate of other patients and see that your visitors are courteous.
• Keep appointments or call the appropriate area or hospital when you cannot keep an appointment.
• Be respectful of other people and their property and the property of the Health Service Authority.
• Be prompt in your payment of bills by providing the information necessary for payment or insurance processing and asking questions you may have concerns about your account.
• Follow the treatment plan recommended by your physician and notify them of any changes after you leave the hospital or clinic.
• Refrain from using abusive, aggressive, or threatening language or mannerisms toward staff members or visitors.
• Be responsible for the safekeeping of clothing, money, jewelry, and any other personal possessions you choose to keep with you while you are in the facility.
• Bring your medication (or a list of medications) when visiting the hospital.

By familiarising yourself with these points, you can better participate in your care and act as a vital part of the health care team. If you have any questions or concerns about your rights and responsibilities, please call the Patient Services Representative at 244-2820 or from any patient rooms within the hospital (including Cayman Brac) dial 2820.

To provide the best healthcare environment and to uphold our Mission and Core Values to all, aggressive behaviour will not be tolerated.

Examples of Aggressive Behaviour

• Physical Assault
  
• Verbal Harassment
• Abusive Language
• Threats
• Unapproved photographs or videos
• Sexual Language directed at others
• Failure to respond to staff instructions

Pursuant to the Penal Laws of the Cayman Islands, conducting yourself in any criminal acts or illegal behaviour may result in arrest and imprisonment.

To protect patient confidentiality, all are asked to refrain from photographs and video/audio recordings while at the Health Services Authority premises. Anyone not complying will be asked to the HSA immediately.

All patient and visitors must obtain permission from the HSA staff before photographic or video/audio recording for personal use. All staff reserve the right to refuse to be photographed or video/audio recorded.