MyHSA FAQs

What is MyHSA?

The Cayman Islands Health Services Authority makes it easy for you to manage your health information online with MyHSA. The patient health portal is a free service that provides online access to your health information anytime, anywhere with a computer, tablet or smartphone.

With MyHSA, you can:

  • Request appointments with General Practice & Paediatrics
  • Book direct with General Practice
  • Access your child’s health information
  • Send a message for your doctors
  • View general lab & radiology written reports
  • View immunisation & allergy history
  • Refill prescriptions online
  • View your COVID-19 and IgG testing results

You are eligible to participate if you:

  • Are 18 years of age or older
  • Have been a patient at HSA

You also must have:

  • An email address
  • Access to the internet
  • A photo ID

Is there a cost to use MyHSA?

There is no cost to use MyHSA at this time.

How do I sign up to MyHSA?

Sign-up at any of our registration counters throughout our hospitals and District Health Centres. A photo ID is required.

I have been tested for COVID-19 through the screening process. How do I get my results?

All persons being screened for COVID-19 through the HSA lab, you will be given and need to activate your MyHSA Portal Account in order to access your results.  Click here for more info.

Why do I need to have an email address to use MyHSA?

You will receive an email invitation in order to complete set up of your myHSA, in addition to update notifications.

I provided my email address but didn’t receive an email invitation to MyHSA. What do I do now?

You may contact the Call Centre for technical support at 244-8003 or revisit one of our registration counters.  

I received a “You have new information in MyHSA” alert in my email account. What does this mean?

You received this alert because you have a new message from your healthcare team.

Which clinics can I schedule appointments for in myHSA?

You can schedule, cancel and re-schedule appointments with all general practitioners based at George Town General Practice & Paediatric Clinic.

If I need to see my physician for something urgent, should I use the online appointment request?

No, MyHSA is not designed for medical emergencies or immediate contact with a physician. If you have an urgent or emergency medical matter, either dial 9-1-1 or go to the hospital emergency department.

I would like to schedule an appointment, but I don’t see the physician listed.

Only General Practice physicians based at the George Town General Practice Clinic will be listed.

How can I view my upcoming appointment times in MyHSA?

You can view the details of your upcoming appointments by selecting “Appointments” from the top navigation menu followed by “View Upcoming Appointments”. Don’t forget to add the appointment to your calendar.

Can I request an appointment for a radiology procedure?

This function is not currently available through MyHSA. Please contact the Radiology Department directly to schedule your appointment.

Can I cancel my appointments in MyHSA?

Canceling an appointment through MyHSA must be done 72 hours before the scheduled appointment by clicking the cancel appointment link next to the scheduled appointment link.

How do I view my test results in MyHSA?

You can access your test results by logging into MyHSA and clicking “Health Record” in the top navigation menu and then clicking the “Test Results” link. Click the name of the test to display all the results.

When do my test results become available in MyHSA?

Certain test results are automatically released to your MyHSA account within 36 hours of confirmation. However, some results may not show due to their sensitive nature.

I forgot my password, what do I do?

To reset your password, click the “Forgot password?” link on the log-in page and follow the prompts. If you continue to have difficulty, contact the Cerner 24 hour support line at 1-877-621-8014.

Can my spouse and I share one MyHSA account?

No. We require that each patient have their own MyHSA account.

How is MyHSA secure?

Access to information is controlled through secure email, messaging, invitations, usernames and passwords. Each person controls his or her password and the account cannot be accessed without that password. 

I was logged out of MyHSA, what happened?

We aim to protect your privacy and the security of your information. While logged onto MyHSA, if your keyboard remains idle for 30 minutes, you will be automatically logged out. We recommend that you log out of MyHSA if you leave your computer for any period of time.

What is your Privacy Policy?

Follow this link to view the Privacy Policy.