Patient Portal

• Anyone 16 years and older
• Parents/Guardians can sign up children 15 and under via a Child Proxy and submit the form to roirequest@hsa.ky.
• Photo ID showing date of birth and email address required for sign up

• You must sign-up for the portal with a registration officer. You are not automatically signed up if you are a patient, as you must set-up a personal portal account.

• There is no cost to use MyHSA

Sign-up at any of our registration counters throughout our hospitals and District Health Centres or online.

• If your child is 0-15 years old you can sign up for Child Proxy and have access to their health information.

• Sign up to Patient Portal is available for 16 or 17-year-old and they will have full access. 16 and 17 year olds must sign up themselves, no proxy required.

• You will receive an email invitation in order to complete set up of your myHSA, in addition to update notifications. It is recommended that you use a personal email address, not a work or school address.

• Only persons with an email address can sign up for Patient Portal. Only one email address per adult accepted (ie: a husband and wife would each need to have an email address as the accounts are separate).

• You may contact the Call Centre for technical support at 949-8600 and select option 1 or revisit one of our registration counters.

• You received this alert because you have a new message from your healthcare team.

• You can cancel and re-schedule appointments with all general practitioners based at George Town General Practice & Paediatric Clinic.

• No, MyHSA is not designed for medical emergencies or immediate contact with a physician. If you have an urgent or emergency medical matter, either dial 9-1-1 or go to the hospital emergency department.

• You can view the details of your upcoming appointments by selecting “Appointments” from the top navigation menu followed by “View Upcoming Appointments”. Please remember to add the appointment to your calendar.

• This function is not currently available through MyHSA. Please contact the Radiology Department directly to schedule your appointment.

• Cancelling an appointment through MyHSA must be done 72 hours before the scheduled appointment by clicking the cancel appointment link next to the scheduled appointment link.

• You can access your test results by logging into MyHSA and clicking “Health Record” in the top navigation menu and then clicking the “Test Results” link. Click the name of the test to display all the results.

• Certain test results are automatically released to your MyHSA account within 36 hours of confirmation. However, some results may not show due to their sensitive nature.

• To reset your password, click the “Forgot password?” link on the log-in page and follow the prompts. If you continue to have difficulty, contact the Cerner 24-hour support line at 1-877-621-8014.

• No. We require that each patient have their own MyHSA account. Each account must be connected to a different email address.

• Access to information is controlled through secure email, messaging, invitations, usernames and passwords. Each person controls his or her password and the account cannot be accessed without that password.

• We aim to protect your privacy and the security of your information. While logged onto MyHSA, if your keyboard remains idle for 30 minutes, you will be automatically logged out. We recommend that you log out of MyHSA if you leave your computer for any period of time.

• Once logged into the portal click on your name in the bottom menu, click on Account, then Update Account Settings. This brings you to a Cerner platform where you can update your email address.

• Personal information (ie: spelling of your name, wrong dates of birth, next to kin contact, etc)
  • Update your information under the ‘Patient Information’ and click ‘set update request’. A member of our team will be in touch to update your information.
  • Email portalinfo@hsa.ky with the information that needs changed (please allow 3-5 days for response)
• COVID-19 Vaccination Record (ie: incorrect date or vaccination record not showing)
  • Submit a correction request https://portal.hsa.ky/Immunization
  • If your vaccination record is not showing yet, please submit a request https://portal.hsa.ky/Immunization

• Online sign-up is available for the portal here.

• All persons are encouraged to get an email address so they can easily access their vaccination record. If you don’t have an email address, Vaccination Certificates will be available upon request at Medical Records.

• Once logged into the portal, the digital vaccine with QR code can be found under the ‘COVID Centre’ quick link on the home screen or under Health Record, COVID Centre, COVID-19 Vaccine Verification.
• Basic immunisation records can be found in the portal under Health Record, Health Profile, Immunizations.
• If your vaccination record is unavailable, we ask that you please be patient, as that means your record has not been uploaded but will be soon.

• Personal information (ie: spelling of your name, wrong dates of birth, next to kin contact, etc)
  • Update your information under the ‘Patient Information’ and click ‘set update request’. A member of our team will be in touch to update your information.
  • Email roirequest@hsa.ky with the information that needs changed
• COVID-19 Vaccination Record (ie: incorrect date of vaccination)
  • Email portalinfo@hsa.ky to report the discrepancy.
  • If your digital record is not showing yet, you do not need to email. Uploading of the COVID-19 vaccination records is ongoing so your record will be available online soon.

• Your digital vaccine record is a SMART Health Card and is accepted by users of the CommonPass digital health app and those that are a part of the CommonTrust Network.

Only tests and services administered by the HSA can be uploaded to the MyHSA portal, which is why you do not see your results. You may contact Doctor’s Hospital or Health City for your results.