Medical Records
The HSA ensures your privacy and confidentiality are maintained throughout your treatment.
Your medical records are securely stored and accessible only to the healthcare professionals directly involved in your care. These records remain the property of the George Town Hospital and will only be disclosed with your consent or as mandated by law.
Request Records
Did you know that you can request your medical records via email?
Simply scan and email the following to roirequest@hsa.ky:
1. A letter of request detailing the information required including:
- Full Name
- Date of Birth
- Contact details including telephone number
- Date(s) of service
- Type of service – Surgery, Emergency Room visit, etc.
- Type of information needed – medical report or copies of notes
2. A copy of a government issued photo identification card (i.e. Passport, Driver's License, Voters ID card)
3. Your written signature must be present on the letter for signature verification against your ID.
You will receive an email within 24 hours updating you on the status of your request.
If you need immediate assistance, please call 244-2778, 244-2783 or 244 -2780.
Important Note:
You may request a copy of your medical record after you are discharged and after it has been completed by your doctor. There is a copying fee for any medical record request with more than five (5) pages.
You have the right to determine who should be informed by your doctor of your condition. If you wish, you may ask your nurse/midwife to arrange an appointment for your relative or close friend to discuss your illness with one of the doctors involved in your care.
Hours of Operation
Health Information Medical Records is currently located at the Information Desk in the Hospital Atrium.
Monday - Friday 8:00am - 4:30pm
Contact Information
345-244-2778, 244-2783 or 244 -2780
Fax: 345-244-7526
Email: roirequest@hsa.ky
MyHSA
Patients can also sign up for our free MyHSA online patient portal that gives you secure access to your health information anytime, anywhere.
With the MyHSA Patient Portal app, you can:
- Access your COVID-19 Digital Vaccination Records
- Securely access your health record 24/7
- Request appointments with General Practice & Paediatrics
- Access your child’s health information
- Send a message to your doctors
- View general lab & radiology reports
- View immunisation & allergy history
- Refill prescriptions online