The Cayman Islands Health Services Authority is listening

The Cayman Islands Health Services Authority is continuing it's partnership with National Research Corporation (NRC) to better understand the patient experience and quality of care as seen through the eyes of our patients. NRC is the only global research firm providing integrated delivery of patient experience research and evidence-based best practices designed to improve patient-centered care.Patients are randomly selected and presented with survey questions based on the range of care received at any of our HSA facilities. The survey questions concentrate on the Eight Dimensions of Patient-Centered Care, which comprises: Respect for Patient Values, Preferences and Needs; Coordination and Integration of Care; Information and Education; Physical Comfort; Emotional Support; Involvement of Family and Friends; Transition and Continuity; and Access to Care.Randomly selected patients will be contacted by telephone by the company from a Utah 385 area code in the United States. Initially the surveys were administered to patients by email, however due to minimal responses and limitations relating to email this method has not been as useful as expected. It is anticipated that with the use of telephone surveys the HSA will be able to reach a wider cross section of patients and thus obtain better and more valuable feedback regarding patient satisfaction.The HSA strives to create an environment focused on the needs of the patient and their family; we believe that this partnership and the valuable information attained will directly improve the quality of care and the patient experience.Please let us know how we’re doing. We’re listening.For additional information and or any concerns that you may have in relation to the survey please email us at info@hsa.ky.