Patients accessing care at the Health Services Authoritys (HSAs) facilities will now have the opportunity to be reminded about their hospital outpatient appointments by way of email.Through the Appointment Reminder Service patients will receive an email reminder with detailed information of their appointments including date, time, physician name, specialty and location.If the appointment is no longer required or convenient and the patient would like to cancel, they will be able to respond to the message indicating this, and a member of the HSAs Call Centre team will cancel their appointment. This will also enable the Authority to offer the slot to other patients.Health Services Authority Chief Information Officer, Keith Higgins says appointment reminder messages will only be sent to patients who have provided their email addresses for this service with the HSA at the time of appointment booking or interactions with our patient registration team.Reminders will be sent via email two days prior to a scheduled appointment in the name of MyHSA with the subject of CIHSA Your Upcoming Appointment.According to HSA Medical Director, Dr. Delroy Jefferson, each year more than 6,000 patients miss their scheduled appointments. The reasons for patient no-shows are varied, however each missed appointment understandably has a knock-on effect for the service and other patients, such as increased waiting times, delays in diagnosis and treatment and loss of medical and nursing staffs valuable time.We hope that the Patient Appointment Reminder Service will reduce the number of patients who fail to attend their appointments and in turn help us to manage clinic slots more efficiently, as early cancellation will enable us to reallocate these valuable appointments to other patients said Dr. Jefferson.The reminder service is just one element of wider technological innovations the HSA is implementing to improve the patient experience at all its facilities.Our clinical technology transformation aims to improve the patient experience by reducing unnecessary waits, ensuring patients are better informed, engaged and that high quality care is delivered in settings that are accessible, comfortable and respectful of individuals privacy, said CIO Keith Higgins.